FAQ

For a better shopping experience and to find the products most suitable for your needs, please contact us to inquire about wholesale prices and our wide range of colors.

Our professional team is here to provide expert suggestions and customized solutions. We offer both stock colors and custom color options to meet your requirements. Once your order details are confirmed, we will send you a Proforma Invoice (PI) for approval before payment.

Payments can be securely processed through PayPal, ensuring the safety of your transaction. We ship via professional express services to deliver your order promptly and reliably.

At Better Hair, we guarantee that all our hair extensions are made from 100% cuticle-aligned Remy hair, ensuring superior quality, natural appearance, and long-lasting performance. Our products are crafted with strict quality control measures, using only Virgin Hair Braids as raw materials.

With proper care and maintenance, our hair extensions can last over a year, retaining their softness, shine, and durability. Additionally, we stand by our craftsmanship, and in the rare case of any manufacturing defects, we offer solutions such as repair, refund, or reshipment to ensure your satisfaction.

For critical issues such as hair loss or knotting caused by manufacturing defects, we offer solutions including repair, refund, or reshipment. At Better Hair, integrity is our priority, and we are committed to maintaining our brand reputation by ensuring customer satisfaction and addressing any concerns promptly and responsibly.

For sample orders or in-stock purchases, shipment will be arranged only after full payment is received. Before shipping, we will provide photos or videos for your confirmation.

For custom orders, a 50% deposit is required to begin production, with the remaining 50% balance due before shipment. During the production process, and upon completion, we will share videos and photos to keep you updated and to confirm your order details.

All shipments are handled through professional express services to ensure safe and timely delivery.

For stock colors and products, our delivery time is generally 1-2 days, the shipping time is determined by the express method you choose, usually DHL takes 3-4 days, FedEx takes 4-6 days, UPS takes 7-10 days.

For color custom orders, our delivery time needs to be determined based on color complexity, and color quantity. Our professional team will provide you with detailed plans and negotiate adjustments. Usually, our order production does not exceed 5-6 weeks.

For stock colors, there is no minimum order quantity (MOQ) required—you can purchase the exact quantity and weight you need.

For custom color orders, our MOQ is 1kg per color per length. However, for very complex colors, the MOQ may increase to 1.5kg-2kg per color to account for higher operating costs.

After the order is shipped, our service team will send you a tracking code via email or live chat tool so that you can check the shipment progress.

We will provide you with a tracking number and details of the shipping carrier (e.g., DHL, FedEx, UPS) via email or message. Simply use the tracking number on the carrier’s official website to monitor your shipment’s progress in real-time.

Or you can track your order on our website

If you need further assistance or updates, our team is always here to help. Feel free to contact us at any time!

Yes, we accept returns or exchanges under certain conditions. If the products are defective or there are issues caused by our factory, we offer a return for repair, refund, or reshipment. For other cases, please contact our customer service team to discuss the options available. We are committed to ensuring your satisfaction and maintaining the quality of our products.

For more information about our returns or exchanges, please contact us via email or click here to view

Better Hair is committed to ethical sourcing of raw materials and corporate sustainability. For women looking to donate or sell their hair braids, we follow a thorough and respectful process at professional barber shops. The barber works with the donor to create the desired haircut, ensuring complete satisfaction. Once the haircut is completed, our team compensates the donor fairly. This process is conducted with full consent and has no environmental impact. If needed, live video documentation of the process can be provided for transparency.